An Open Letter To HP Customer Support Printer Division Tech Mehboob Ahmad

Dear Mehboob,

Go fuck yourself.

Best wishes,

                         Tod

Comments

[Jim Winter]

Tod, Tod, Tod...

Do you not understand that, if you vary from the script, they can't help you?

Of course, if your problem is off script, you're pretty much screwed as it is.

[Vic]

I hope that you didn't have the next "Burn Notice" in that Dell.

[linda woods]

It cracks me up that so many people were so personally offended and hurt by your hilarious post about the Facebook list yet nobody is rushing to defend poor Mehboob. I'm shocked nobody has told you to fuck yourself on his behalf.

[Yvonne Navarro]

I second, third and fourth that. To the nth power.

[Cap'n Bob]

Fuck HP all around.

[Roland Richards]

I dont condone the vocabulary but sure as hell agree with meaning. I was a HP url "HP support sucks" but Icouldnt open it. I agree with that too.
This date is Feb 28 2009. On Nove. 09 08 I bought a C44890 all-in-one printer/scanner/printer and for day one had problems scanner. Since that time I must have send 60 or more email to HP spport and each reply gave fantastic lip service to awful HP felt because I had problem and the url's they send to correct my problem, not one of them could be execute by my computer. I must have had 5 or more techs email me, not damm one would beleive me that the urls would not function for me. I asked my problem forwarded to the Advanced Support Team, was promised I would be and to this date I have not heard from that Team, I asked that HP authorize a exchange of new unit and was TOTALLY IGNORED. I ask to be give a tele. number of a supervisor and was again ignored. I wrote an email to our dear HP President (who promised that an underling would ABSOLUTELY answer), guess what? You got it, I's still waitig.
I am at my wits end trying get help from HP. The CEO fire the whole damn support department and tell customer outright they wont be helped at least then we would know
YES, THE HP SUPPORT NOT ONLY "SUCKS" IT ALSO STINKS TO HI HEAVEN. DONT THE HP MANAGEMENT GIVE ON DAMN ABOUT THESE COMMENTS WE SEND?????????????????????????

[B W]

Clearly HP doesn't get it. Sent a laptop to be repaired and expected delivery in 10 days. On day 10 recieved a notice that it takes 10 more days to get it. What are the odds that the issue will be fixed as committed. Not likely. I asked customer support to send a loaner computer (can be refurbished)until the laptop is fixed. Best they could offer is sending back the broken computer. No wonder these guys are having financial difficulty. They are like the airlines and forgot who are there customers that pay the bills and hlep them make payroll.

[bronzbax]

Yes! HP support sucks big time! My 6 month old printer won't talk to my computer, so the technician is telling me to take the color cartridge out and shake it! After waiting for well over 10 minutes (my digital phone has a 10 minute record limmit) I get hung up on. Then after they finally get someone to install new drivers off of the website and see that the printer is still no listed under "printers" they have me switch USB slots and cables, and then even a different computer. OK, they agree, there is no communication with the different computers so it is bad. They must send me a remanufactured printer and I will send mine to them. They give me an order confirmation number but before they can send me the printer I must give them my credit card number. Then I get a fax number to send a copy of the receipt to so I can prove it is under warranty. I send the fax 2 days later and wait about a week, then I call and wait on the phone, they want to re-troubleshoot the problem but I have a confirmation number, so they tell me they never received the fax. So I get real upset, and to their credit, they do not hang up on me, I sure would have. I resend the fax and go online to check the progress of my order, and the web site no longer recognizes the confirmation number. So I have spent at the bare minimum, 3 hours on the phone alone, mostly listenning to recorded music and HP propaganda. I am going to get the phone adapter at Radio Shack and record the next series of calls and submit it to the Attorneys General at my state and CA, where I believe HP is headquartered. The CEO might be interested, but at what they pay India or Malaysia incompetents to field calls is probably about 99% cheaper than what a "competent" tech rep would charge.

[Luke]

Try and get a HP DIgital Camera Repaired. I am still under warranty until June 2009. I talked to the chat support, and they diagnosed it as broken and "needing repair". Then told me, "we have nowhere to send it", try someplace local I then tried to talk to a live human. I called and told her that I needed somewhere to send my camera, she said "but its out of warranty", this is before she even knew when or where I bought it. I imagine this company is going to go down hard.

[Secret]

OK. Listen. I used to work for HP and know how it is.

Techs need to document in the ticket all the troubleshooting because HP says so if not they won't be working there for long. All techincians need to get approval from Supervisors before sending a part/sending in for repair otherwise technicians would get in trouble for sending pcs in for repair when all they had to do is reseat a rams tick or the video card.etcc

This saves HP money for shipping and uneccessary labor.

Also most HP technicians use their heads and personal knowledge when troubleahooting and mostly the Internet.

That's why 1 guy might give you an answer regarding a problem and another one a different answer.

It all depends on experience and how long they've been with HP.

[GERARD]

I have a laptop in for repair for the second time under warranty and not only was it not picked up on the pickup date it now has not been returned and after hours on the phone trying to make customer care aware of my problems I finally got through only to be told in an unconcerned tone that it was still at the repair center and that they could find no problems even though I included a list of the problems I was experiencing with the lap top. This is just fobbing me off and I still have no idea when they are going to return my computer when I insisted that the customer call girl escalate this case she blankly refused in a unconcerned tone and eventually hung up. HP CUSTOMER CARE WHAT A LAUGH I HOPE THIS FIRM GOES TO THE WALL AND TAKES ALL THESE USELESS STAFF WITH THEM TO THE DOLE QUEUE.

[daphne]

FUCK HP

[Hank HIndersein]

My $730 bundle that includes a HP pavilion a6600f tower, a HP W1707 monitor, and a HP all-in-one deskjet F4280, has put me the "DON'T TRUST ANY REPRESENTATIVE FROM HP LIVING IN INDIA OR THE PHILIPPINES" When they aare questioned and there is nothing in their little black book, they recommed a local geek in an area of 10 to 15 miles that does nothing but send your tower or printer to an unknown destination. All I questioned was how do I get an ink caartridge to snap into my printer. I still am in limbo with Rambo.

[Josh]

It's a customer support nightmare for a big vendor like HP. Not fair.

[Hire a Geek]

HP Printers aren't environment friendly either. After some time, you need to replace it's filters (which is very expensive) and dump the old one. There is only 1 company that recycles these, and they're in England! Cost of recycling is about $100.

Computer Support

[Krt]

We have a HP Photosmart 2608 Printer. It has crossed 1 year warranty. All that we asked from HP was to replace the black & colour cartridges. But now they have made the printer non-workable. While replacing the old cartridge with a new one, the Cartridge sensor has been broken. Since it has crossed 1 year, they are saying they won't support the printer but will give a 30% discount offer for replacing the printer with a new one.

We had asked for new cartridges and now they are asking us to buy a new printer !!

It is the HP cartridge person who replaced the cartridge and made the printer non-workable. But still, with HP's policy of "No support after 1 year", customers are asked to buy a new printer every year.

Nobody is giving the email id or telephone numbers of the HP Support Head (India). Website also don't have one.

We had never faced support problems after warranty period with our washing machine, fridge, TV, DVD etc. Either Service & Support Charges will be there or AMC will be offered to customers.

HP SUPPORT IS THE WORST.

[11x17 printer]

HP printer sucks from my experience.